Byjus — deducting money after cancellation

Address:

Mayfield Garden , Sector 50 , Gurugram, Haryana 122003, India, Gurgaon, Haryana, 122001

DearTeam,

I have purchased Byjus class 4 to 8 product for my son From Mr. Aman representative of Byju's after ensurance from him if we donot like the product we can ask for cancellation with in 15 days and get back our money . Got this Product on 5 aug and finding this of no use, so ask them for cancellation on 10 Aug . Afterwards got call calls from their representatives, finally after all discussion with me and my kid, they asked me to send mail for cancellation . I sent mail to byju's on 17 Aug for Cancellation . Ms Arushi and Mr. Shantnu is finally agreed for cancelation, but to my surprise, they are illegally deducting payments through ECS, when i asked they are refusing to refund my money back . I was asking shantnu to arrange a call with his senior then he said he is the only authority to response back and He clearly asked me DO what ever u want to do . I


Kindly help to cancel the whole package and to get the refund amount.Attaching mail for reference .

Meanwhile, if anyone has escalation metrics, please share with me.

Regards

Kiran
[protected]@e4u.co.in