[Resolved]  Byju's — dilapidated package

I received a product from Byju's and it came in a very dilapidated package. the outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. but the kind of packaging it was in was not acceptable from a company like Byju's. Please look at these small things also while the product is good but the customer care is not that good.Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.