[Resolved]  Byju's — even after 1 year refund amount of 60000 not credited

Address:

Paschim Medinipur, West Bengal

I am writing on behalf of my relative mr. Mukesh kumar singh, resident of kharagpur, west bengal who has been conned by your staff and has been slapped with a loan of rs. 60000/- and has been issued a notice through advocate of capital float for the service they cancelled few days after applying and did not take the product and clearly communicated your employee mr. Arghya chakroborty to cancel it and he assured that it has been cancelled and the refund would be processed soon. Now its been one year and still matter is open.

On 16.09.2018, we were approached by mr arghya chakroborty from byjus, employee id[protected]. He approached us first saying that he wants to analyse our child. My relatives being gentleman allowed him for 2 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. We agreed. Later on we had a detailed discussion within our family and we decided not to enroll in this course and cancel the package. So we called mr. Arghya chakroborty on 23.09.18 and requested him to cancel our application to which he said would be taken care of and we trusted to his words. We got a call after 15 days from the delivery section of byju's and they asked us for our consent to deliver at our residence to which we declined and said we have already canceled the package.

We were shocked to receive a notice from advocate of capital float on 13.02.2019 stating to clear the loan of rs.60000/- or come to kolkata for arbitration. We called up your employee and asked for the status and he said not to worry about it and he will take it forward.
Its been close to a year and our request has not been cancelled and on the other hand we have been traumatized by the capital float representatives who are abusing family members, threatening and intimidating of dire consequences on almost daily basis.

We have been getting false assurances from byjus from last 2 months that the refund is under process and it will get done in next 48 hours.

We have registered our complain to consumer forum and if not addressed we will go to consumer court for cheating and mental harassment. Kindly refund the deposit and handle the capital float case at earliest.