Byju's — false commitment and no service once the deal and trial period was over

Address:

431001

I, Alok Ranjan Bhunia, have been cheated by Byju's. My daughter learned about Byju's from her friends and downloaded the app in our mobile. Some how they sent representative at our home and he promised a lot and. I paid 4000/- as down payment ( 1st week of October, Invoice No: BYJUS[protected] and he linked my bank account through my Adhar card. He got few documents signed by me and after few days I knew about 76000/- loan was taken from Capital float. The fellow told me lots of lies and he responded my call after that.

During 15 days trial my daughter could use it for 12-13 days. Once the trial was over she could hardly use it for 10 days. By that time my first installemnt of about 6333/- was with drawn. I complained many times but no solution. I wanted to cancel the order but no solution to this. I also complained to capital float and both of them opened a ticket and without my consent closed it.

Now I want refund and close the package. Even I've asked my bank for stop payment.

I don't know what I should do for refund. ([protected]