| Address: | 2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road Bengaluru Bangalore District Karnataka, 560029 |
On 13.04.2019, we were approached by mr. Akash g. Mangal from byju’s (Employee id:[protected]. Day before yesterday we had received a call from him regarding the same. Mr. Akash was very talkative and was quite smart. He approached us first saying that he wants to analyze my child. We allowed him for 4 hours at our house and in turn he convinced us that we should enroll our daughter nida battiwala in think and learn program of byju’s for 9th and 10th std. He has promised us a 1 to 1 conference call with our daughter by one of their mentors in a week, and regular test and exams.
The councilor mr. Akash assure us, we can cancel the program with a single communication to them for cancellation if not satisfied within 15 days of receipt of product and if we are not satisfied, we will get more 15 days that means total one month trial, so they will not charge single rupee if cancelled within one month. He did 4 hours brain-wash of parents and 8 family members too, so in that case anyone will sign the documents of various pages without reading. Finally he sent us a link and we made a payment of rs. 4100/- as advance. He has taken a cheque from my husband mr. Hussain battiwala for emi process too. (Receipt no. Tnl[protected] is attached)
We received the courier on 24.04.2019 at around 7.00 pm. We found from the first day to till date the entire system has made fool out o[censored]s. There is no assignments, no regular test, no 1 to 1 conference call with our daughter by mentor as committed by said councilor.
The question is, if byju’s have councilors like this, what they will be teaching to the child? And what if byju’s classes telling its employees to make impact on their customers by means of lies, cheating and fraud? We were really frustrated and decided not to put my kid in an institute that makes relationship based on fraud, cheating and lies.
After we called for return of the product on 20th may 2019, the company denied that and told that the product cannot be returned as 15 days from the delivery period is over. When i told the mentor mr. Suraj, it is your councilor’s false commitment that we will get one month trial, he said mr. Akash will can sort out all this, so he will charge mail to mr. Akash, or else mr. Akash will give us a call or we three will had a conference call. But none of these three things happen till date.
After that started a series of mental torture is begun. I have complained him so many times by our registered mobile numbers but every time they repeat the same sentence. They show much reluctance in cancelling the order. Actually they tried to make away their councilor mr. Akash from the issue and simply dragging the time and testing our patience.
After 20 days of regular calls for cancellation, surprisingly, they have processed emi without resolving the disputes. If the problem is not sort out yet and we cancelled our child admission, how can they charge us? Therefore, we were not prepared for this, so their emi claim returned from my bank account due to unsatisfactory balance. Now, the sales team of byju’s starting to call us rapidly on all of our 3 registered mobile numbers and force us to pay the emi. When we are trying to explain the whole matter, their executive was rudely replied that this is none of their business, they just want money. This is really beyond harassment.
Finally, i sent an e-mail to support team of byju’s on 27th june, and request him to sort-out the whole matter immediately and kindly advise their sales team to stop charging emi earliest. I got a routine reply from some monisha of byju’s; “we have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the ticket number is 2656951.” after 48 hours, when we got no response, again i asked for an update but no reply as usual from administrative or support team. However the mental torture over phone is continuing by sales team till date. It shows they are not interested to start the cancellation process. This is illegal and i don’t want to continue this and i need my money back. This is the case of cheating and they are doing this with a false commitment to sell the product.
We are struggling since last 45 days. If this issue will not sort-out immediately, we have right to move court of law and raising our voice in social media too for justice. Also, we are writing a letter to byju’s brand ambassador mr. Shahrukh khan for his kind co-operation regarding the same for the sake of his dignity which is misusing by this institute byju’s.
Arshi battiwala
Mother of nida battiwala
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