Byju's — false promise

Address:

Byju's 6th floor, Tower D, IBC knowledge Park, 4/1, Bannerghatta Main Road, Bangalore 560029

I was sold a byju's app in 2018 by one of byju's representative visiting our home. Had taken this for my son, who was in std 7th then, for the 4 year course. The representative visiting us made us buy the product by sweet talking in to buying the product, we had purchased the product and had paid 60, 000/- for the product. We were promised a tab along with sd card and was also promised that any fault or damage to the equipment would be taken care of when asked for the warranty of the product and we'd receive a replacement equipment if the equipment is damaged. However, after 2 years o[censored]se the equipment one day slipped from my sons hand while studying and was damaged. When contacting byju's we were told that they wouldn't be able to do anything about it even when we were promised that any problem with the equipment would be taken care of. I am now being asked to either buy a refurbished equipment or a new equipment from them by paying them more money. I feel that i have been cheated and have been sold a product in a misleading way. I would like to raise this complain to have my equipment replaced so that my son is able to continue with his course for the money that we have spent. Hope to get a response soon.