I took a byjus program for my kids in jan 2019. Whilst paying the byjus representative suggested me to go for interest free emi option on my citibank credit card. While i tried to convert the 1.22 lakhs (Out of a net 1.36l) citibank card transaction to 24 month emi citibank was charging me a whopping 24% interest!!! Byjus representative assured me that byjus will take care of the interest portion and i can rest assured. Now it is april 2019, i have already paid 2 emis of 6.2k, and 4.2k in nonsense processing fees... Byjus has give me 2.1k refund (To buy napkins and drown my sorrow?)... When i call up citibank the cheaters there ask me to sort it out with byjus and refuse even a single penny help. To add insult to injury citibank wants to charge me 3% for preclosure of loan. Inspite of pleading with citibank that there has been a mistake and i got defrauded by byjus, all they said they can do was add 500ppints to my account... That too if i allow them to charge me nearly 50k interest (Incl of interest, gst of 18% on interest and all nonsense processing charges). I asked them to get lost and just close the loan. So i now have to pay citibank1.19lakhs... This after paying nearly 17k in various fees and charges... Thanks byjus and citibank for taking excellent care of customer. And yes i have cancelled my citibank card and will be stopping byjus after this series is over. The byjus representative anish shows me the mail's he has shared on the emi interest refund... But end of the day they are just mail's and i have not got compensation from byjus as promised... All this after i told them that i do not trust a card company like citibank with a loan.
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Sorry to hear your story, but I feel the main culprit here is Byjus. Byjus representative is not transparent and he/she has provided false information regarding EMI. I got into similar situation and mine was ICICI. Each bank has its own process and we really dont check with them before we swipe our card for BYJUS.
I had a tough time with BYJUs to get back my money. Luckily I had raised a dispute with ICICI against BYJUS and they were also parallelly helping me in this case.
My view is BYJUs have to be accountable for this whole thing
That is good to hear. It was wonderful that ICICI made the effort to help you when you rightly raised an issue contesting the EMI. I will be cancelling my Citibank Card right away and stick with my ICICI card that I was not using earlier...
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Sorry to hear your story, but I feel the main culprit here is Byjus. Byjus representative is not transparent and he/she has provided false information regarding EMI. I got into similar situation and mine was ICICI. Each bank has its own process and we really dont check with them before we swipe our card for BYJUS.
I had a tough time with BYJUs to get back my money. Luckily I had raised a dispute with ICICI against BYJUS and they were also parallelly helping me in this case.
My view is BYJUs have to be accountable for this whole thing