[Resolved] Byjus — Harassment for Payment after cancellation

ManikBiswanath

Jul 1, 2022

Website:

www.byjus.com

Order ID: SO-[protected]

Registered Mobile Number: +91-[protected]

Registered Email ID: [protected]@gmail.com

I have received product kit on 29.05.2022 from Byjus, after received the kit my daughter attend only two online classes, after that I have send mail for cancellation of subscription on 7th June'2022 to [protected]@byjus.com and [protected]@byjus.com and request for acknowledgement of cancellation, after 8 days on 15th June'2022 I have received reply from Byjus and they asked for Order ID, email Id, phone number, I replied same day with all details. in between my daughter not attend any classes and information was share with concern centre.
As of now Byjus collection department is very active and send repeatedly reminder for EMI Payment.
I request you to resolve the matter immediately and close the matter.
Enclosed mail communication.

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Jul 11, 2022

Complaint marked as Resolved

I get cancellation confirmation and refund approval after getting back the product kit. but still now Byjus financial partner and Byjus send reminder for EMI payment continuously and make call and harass me everyday for make payment.

BYJU's customer support has been notified about the posted complaint.