Byju's — I have been requesting help from mentor but there is no help I received

I requested for a cancellation because I did not recieve help from mentor for using the byjus app. Then I wanted to cancel the order as there was no help I recieved. Then again I was promised to recieve help for which I agreed. And Ive been requesting for a help since then but no help was provided. There is no help I have recieved and I would want my refund that's it. Whoever tried helping me failed to do so, being irresponsible and providing unhealthy customer experience.

My contact number is [protected]. Please ask someone from the cancellation team to cancel this order. Because ive been paying every month for nothing.