[Resolved]  Byju's — ias tablet program cancellation, order number[protected]

Address:	560035
Website:	www.byjus.com

On 12-Jan-2019 a counsellor named Pratik Chandrayan from byju's came to our house and he told us about the course for IAS Preperation i.e. IAS Tablet Program and he said that its scholarship program and we will get a discount of 40k for 2 year course.
I told him that need some time to check the course material and content, so counsellor adviced to go for a trial 0f 15 days and if we didnt like the course we can return anytime within 15 days.
So for that course they charged total of 67500/- after discount and I made the full payment from credit card as EMI.
Now because of some personal emergency i cannot continue my study for IAS, so told them to cancel the course on very same day and sent the email to [protected]@byjus.com with required details, i.e. on 12th-jan-2019.
As the cancellation policy displayed in their website, if the request for cancellation made within 24hrs of purchasing the order by mailing to [protected]@byjus.com they will cancel the order and process the refund. So did the same and its within 24hrs of purchasing the order.
After sending email no step taken towards cancellation.
Even I called their customer care 9-10 times and conveyed the same. But its been 4 days after I placed the cancellation request I have not recieved any communication from their cancellation team and everytime i call their customer service they give the false promise saying that i will be getting a callback from cancellation team, which never happened.
I still doesnt understand i have been contacting the cancellation team from their only customer care number. I.e.+91 [protected] and everytime they say that cancellation team will contact, arent they part of cancellation team? They are not providing any information about the query and not proceeding with the cancellation too.
I NEVER EXPECTED THIS BEHAVIOUR FROM BYJUS BEING ONE OF THE REPUTED ORGANIZATION FOR TUTORIAL. They promised that there wont be any complications of the refund but now it seems from their behaviour, its going to take time.
If Credit card started charging the EMI for the order that i didnt even purchased, then there is no better way of doing unethical business as byjus does.
So thats the reason iam raising the complaint on BYJUS and want to get the refund as early as possible. I am attaching necessary screenshot of cancellation request with the compalint.