[Resolved]  Byju's — invoice byjus[protected] not responding according company's refund and return policy.

Address:

NO. 1094/13, GROUND FLOOR, SPA PLAZA, OTC ROAD, Bangalore, Karnataka, 560002

I had bought learning tab for my kids with 15 days 100% refund and return policy if in case not satisfied by students. We got first delivery on 22-5-19 with wrong chapters preloaded by byju's. When i have called to customer care and infirmed the same issue about wrong product delivered, mentor and sales person told me that no need to worry about 15 days return and refund policy and will start new time limit after right product delivered. New product delivered on 2-6-19 and i have also confirmed mail from byju's sales team. I have given cancel request within time limit and mailed but they are have not given response in the mail after many times asking. But in the same time customer care through telephonic conversation, every day telling about in process for cancellation and giving update but not yet given any update on it.