Byju's — loan is not yet closed and emi amount is not yet refunded

Address:	Hyderabad, Andhra Pradesh, 500013
Website:	byjus.com

I have purchased the byju's product for my kids. But my kids were not interested in it hence we returned the product with in time as per their guidelines. They refunded my down payment money on 08/nov/2018. However, they have not yet cancelled the loan that they opened against course and devise fee. I was following with them since 2 months and they were saying it is still not closed and deducting the amount from my bank account.

I really frustrated with byju's response. Please help me in this.