[Resolved]  Byjus — money refund as per policy

Address:

538,Adarsh nagar,Sonipat 131001

Hoping best from byjus.

I am arvind kumar father of dhruv. My son is studying in 5th standard in satyam school (Sonipat, haryana). I'm not financially rich. I earn 15k per month to a private company.

On 23 feb, 2020 byjus representative vikas shekhawat visited my home to pitch byjus asked us to buy this kit in 81000 for 5 years. I managed to buy it for my son's education and his future.

Due to severe financial problems happened suddenly., so i decided on cancellation.

I sent an email for cancellation on 9 march 2020 within 15 days of receiving the kit. After a few days of discussion with them, a lady monishita roy (Senior manager) and ask me to take offer for 20000 rs. Deduction, but i denied as i am not able to pay emi.
There byjus kit is packed as new as it was and we are waiting for picking it back. Now i am mailing and calling continuously for refund my hard earned money. They are not answering my mails and calls.

My simple question is that why they extending my cancellation.

Please help me
Regards
Arvind kumar