[Resolved]  Byju's — my ias course

Address:

Mayurbhanj, Odisha, 757001

I had purchased the ias course of byju's, and got my tablet and materials on 31st of december and a few days later in two packages. Even though i called for the first time on 7th of jan to return the product, they didn't give any response. The whole customer care was lethargic in their response and only after the 15-20 days window was over, did i get a definitive response. That too was after having requested and pleaded with them for over 10-15 days. And guess what the response was. As i had surpassed the 15 days window, the return was impossible. Then i talked to my guide on byju's and she also told me the same thing. Then they offered me the course of 2021 (I had bought the course of 2020) along with the existing course for no extra fee and i agreed on the sole basis that i will have to pay the emis during the 2020-21 period and not 2019-20 period. But in feb, the monthly emi was auto-debited from my bank a/c and after querying with my guide, i got to know that they can't change the emi tenure or delay the payment, even after promising me to do so. Then she told me to contact my bank to convert the existing 12 month emi to 24 month emi. Over the whole experience with byju's, i feel cheated. They told me that any one in their return team will call me within four hours, every time that i called. But sometimes no one called, and on other times, i was asked to mention all the details again and again and they pretended like they were listening to this matter for the first time. Now, 55000 is not a small amount by any means. And how can you dupe a customer by not accepting return requests within your return window and then saying that you can't return as the window is over? Please help me.