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Byjus — need to cancel the course and loan

I have enrolled for byjus ias course and recieved my tablet on feb 14. The following week i recieved my study materials.

On feb 26, i have contacted for discontinue of course as i was not able to spend time on it as i am already working. They told they will arrange a call back.

Later i got a call back from mentor, i explained her my problem. The mentor gave suggestion like to continue for one more month and try to spend time in non working hours.

I was not able to go with the course because of professional issues. Recently i requested for the cancellation of course. They are telling it cannot be cancelled.
As i am not using it and loan has to be paid for which is not used.

I need help in cancellation of the course.
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Complaint Status


[May 03, 2019] BYJU's customer support has been notified about the posted complaint.
Updated by Aivy Inasu May 03, 2019 Need to cancel the course and loan
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    BYJU's
    Customer Care Service
    Customer satisfaction rating
    56%
    Complaints
    2319
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    1304
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    +91 92 4133 3666
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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