Byju's — no cancellation and no refund

Address:

Malviya Nagar, Jaipur, Rajasthan, 302018

How fraud is done by Byjus.

I am Babulal Kumawat father of Parth Kumawat. My son is studying in 7th standard in Jaipur school(St. Mary's Convent School). I'm not financially rich. I earn 15K per month to a private company.

From last two years Byjus representatives visited my home to pitch Byjus, last year I refused to buy it but this year they came with special offers and asked us to buy this kit in 56500 for 3 years. I managed to buy it for my son's education and his future.

My son started received a kit and started learning it but in a couple of days, he faced hardship as kit syllabus didn't match with school books syllabus. so he refused to learn from a kit. I pushed so many times but he really couldn't understand the kit and apparently he got confused between two syllabus. so I decided on cancellation.

I sent an email for cancellation on 19 April 2020 within 15 days of receiving the kit. After a few days of discussion with them, a lady Diksha Roy(Senior Manager) called me and extends my cancellation policy days for further 15 days on 1 March 2020 even after my reluctance. Now in the next few days, I got sick and hospitalized. so couldn't email them for cancellation which already sent by me in the first place but now Byjus are refusing to cancel it on date 31st March 2020 and they not refunding my hard-earned money.

My simple question is that why they extended my cancellation against my will even after 15 days.

Please help me

Regards,

Babulal Kumawat

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