Byju's — no refund initiated - cheated by byju's

Address:

Chennai, Tamil Nadu, 600106

Received the product on december 18 as per the agreement of 15 days trial.. On december 28th (10th day) i have called my sales person but no answer, so i informed him through whatsapp message for my cancellation. He confirmed that he had informed to bangalore team and no response after few days and no response for my calls and not picked. After some days messaged me that he will check and get back to me. Again no response for my messages..

When i informed to mentor about this but they informed that we have not received cancellation notice before 15 days, hence we can't do anything and asked to contact the sales person. But sales person is not picked the calls and no response.. They are not taking any action against sales person and not solution for my complaint..

When i reject the product initially, the sales person was pushed me to use this product for 15 days and return the product because of his sales performance would be affected. His motive only for sales and no customer support. * now it is clear.. *

From zest money (Emi payment partner for byju's) they informed that auto debit is failure for some reason for my account and asked to pay manually. But for last month suddenly emi debited automatically.. Cheated everywhere around byju's

Regards
Dillibabu