Byju's — non cancellation of educational kit

Address:

Bangalore, Karnataka

Byjus educational kit (TNL[protected] dtd 28/04/15 was delivered to my address vide order no.[protected] on 07/05/19. After going through the kit for next few days, request for cancellation was made at [protected]@ byjus.com on 11/05/19. I.e within 15 days. Your representatives at Bangalore had called upon to talk in this matter with my child. Meanwhile due to my very busy duty schedule I couldn't get the time to have him talk with your representative.
The problem is that, your representative didn't ever told me in the first interaction that my cancellation request will be ignored if the talk is not arranged with my child. Anything as such is also not mentioned in your refund terms and conditions. Now when when I am left with no option, I therefore plead before you to please cancel my son's Byjus educational kit. I shall ever remain thankful to team Byjus for your cooperation please. I hope to get your support.