Byju's — Non refund of money

Address:

Officers Mess,Jalapahar,Darjeeling,WB 734103

Dear sir
As per proposal of Whitehat Junior subsidiary of BYJUs was going to provide 300 coding classes at 192000rs with rate per class Rs 640.
Its was told that refund of the paid amount would be made if we decide to discontinue the classes in between.
Whitehat arranged for loan with its loan partner Grayquest .Monthly EMI of Rs 8000 was required to be paid by me and it was told no interest will be charged until 24 months.
The Classes started in May 2022 and i kept paying the monthly EMIs .The classes done were fewer than the amount being deposited every month. On 07 Oct 23 i discontinued the classes. I asked for refund of the additional amount which i had paid over a period of time as my son had attended lesser number of classes than the amount deposited. I also informed them to intimate Grayquest the loan partner of Whitehat to stop deducting EMIs. Even after intimating them to stop probably Whitehat did not inform Grayquest who again deducted Rs 8000 EMI.I confronted on the subject with Whitehat . Whitehat on 5 Nov 23 intimated that Grayquest has been paid the foreclosure amount by them and amount to be refunded to me by Whitehat is Rs 67970(sixty seven thousand nine hundred seventy).They also intimated that additional EMI of Rs 8000 deducted by Grayquest would also be refunded to me by Grayquest within a month..On 07 Nov 23 i was intimated that within 20 to 25 working days my money would be refunded. I did not receive any refund from both Whitehat and Grayquest till 05 Dec 23 and on the other hand i kept getting EMI deduction messages from Grayquest. Grayquest representative informed me that Whitehat has not paid any foreclosure amount to them.I forwarded the copy of email of Whitehat to Grayquest wherein Whitehat had intimated me that foreclosure amount has been paid to Grayquest and Greyquet would also return my last EMI of Rs 8000 deducted after intimation of discontinuation of classes. On 05 Dec 23 i again forwarded a mail to Whitehat for refund, Whitehat customer care does not have any phone no to contact them and one can only chat with them . I requested through chat for giving a call to me which they kept promising but never called back and repeated set answer during chat was inconvenience regrated someone will call you within 24 hrs but no one ever called till date. On 07 Dec 24 mail was received that inconvenience regretted refund would be done by mid Jan 24.In between i kept getting message from Grayquest to pay EMI . I still had not received any refund so i again mailed on 18 Jan 24 asking for refund . I received reply on 22Jan 24 that refund would be made by end Feb 24. Feb 24 when i did not receive refund i again sent a mail but did not receive any reply. I am a salaried person wanted a better future for my child but has got stuck with fraud companies like BYJUs which is not returning my hard earned money and its loan partner is continuously sending EMI deduction messages even though they also have to refund to me Rs 8000 .Whitehat does not seems to be intending to refund of my money as it has continuously failed to keep up with its word and time limits. Rs 68000 is big amount for me and delay affects my life harshly. Request make Whitehat to refund my entire money to me and Whitehat should intimate its loan partner to refund my Rs 8000 . its a big harassment and monetary loss and whitehat and Grayquetst should pay for it.

Laxman Singh Deopa F/O Arnav
mob no [protected]
Thanks,