Byju's — Non-responsive to the request for the Cancellation of Subscription and refund of the Payment of Rs.80000

Address:

Flat no. 303, Saketh Duo Marvel Apartment, Duo Marvel Layout, Ananthapura Road, Yelahanka, Bengaluru-560064.

On 27th May 2022, a sales executive by name Mr. VAIBHAV (Mobile No.:[protected] from BYJU'S had visited my home and explained me about my kid Maurya Vardhana (7 years) having been selected for Scholarship and the advantage of Byju's early learning app for usage from Class 2nd till Class 5th. He told that I can avail the 18 months installment payment scheme. He also assured me that if in case if your child or you are not satisfied with the product within 15 days of the product delivery, you can inform him and the company via email and phone call, for cancellation and refund of the full amount paid, and with no question asked they will refund the money.
The byjus product was delivered to us on 1st of June 2022, and on usage of the product, my kid was not showing any interest in the product, hence on consultation with the family, i sent a mail to byjus on 6th of June 2022 to cancel the subscription and refund the money paid, as we are not interested in the product. Whereas no reply came from Byjus. Then I contacted the sales executive Mr. Vaibhav, and he assured that the byjus team will initiate the process and within next 15 days i will get the refund. Whereas thereafter even after repeated requests are sent over the email none of them respond. When called on helpline, they only tell that they will get back to us asap, whereas then never call back. I have recieved the 2nd month EMI transfer notice from my bank. Iam in a lot of tension because of this. Please help me.