Byjus — Not cancelling my Subscription despite being multiple request

Address:31 A Brijanayani colony limbodi , khandwa road Indore

I took this course for my daughter who is in class 5th.
They have policy if you do not like service you can cancel the subscription and we will pay your registration fee along with subscription.
I started to connect to them after 10 days, as they have very bad service even no service. I could connect after 18 days. And they are saying cancellation policy works for 15 days only.
Their counselor had assured me that EMI can be cancelled any moment if you do not like service. and it is obvious we can cancel EMi for any load and i did in past.
I told them keep registration fee with you even i could not connect to them due to problem from their side.
I requested them to cancel my ECS/EMI. First installment is due by 1 week of March.
I have sent mails to the cancellation team, the mentor assured me that he has forwarded my request of cancellation and I will get a call from the senior manager for verification with 24 hours but no calls I have received till now .
Their mentor is also not worrying about teaching or guiding. I will be paying for no service.
After so many attempt i could connect them and they are saying EMI cancellation is not possible after 15 days.
I am sure it is possible otherwise i will be paying for No service
My first EMI is coming in 5th of March. They are not ceancelling . Can someone guide or help on this.
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