[Resolved]  Byju's — not cancelling order

Address:

H/301, Wafa Park, almas colony, Kausa, Mumbra, Thane, Maharashtra, 400612

Dear sir,

Due to medical emergencies and crisis i had cancelled my order worth rs 70000 and as per the policy if we cancel the order with in 24 hrs we will get refund. Comapany name is buyjus.

A manager called us next day and he confirmed not to accept the tablets and book then it will go back to company and the refund will be initiated. He stated that he will drop an email to confirm cancellation, but later i did not receive any email.
After a day counselor (At the time of payment he was too polite and now he was too rude) to whom i paid the money he called us stating that we dont refund money and you have to keep the order its no way out for me when i told him that as per the policy time lines you have to refund. He said that policy is fake.

By any chance can you please help me or can you connect me with some one who can assist me. I can share further details as well.

Waiting for your response.

Thanks and regards,
Masaood