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Byju's — Not cancelling the subscription

During the meet with sales representative and I clearly told my child has difficulty in learning by seeing videos in English. But he assured that we can cancel the subscription in trial period of 15 days. Also made initial payment of 5000. Now when I'm trying to refund no one is answering properly.
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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