Byju's — Not processing cancellation request

Address:

Qtr No.A1 BSNL EXCHANGE BUILDING NEAR METRO PILLAT No.977 ERRAGADDA HYDERABAD

At the time of demo class... byju's team forced me to take subscription... i have taken only onone condition i.e, the syllabus should be inline with school academics and we can;t put pressure on 5yr old kind with 2 direction in learning at this age. Byju's team agreed for the proposal that's y i have taken subscription happily. they also mentioned like"daily mentor will take one hour class as per students convenience". this is all just false
and the the learning station is very low in quality, the display badly damaging eye like anything.i was asked to changed but they are delaying like anything, for emi payment i am getting calls multiple times, sent many mails to byju's from " swathi.[protected]@gmail.com", their team is very irresponsible, i think byju's working for looting peoples money, i just lost confidence and i can's waste my money hence i requested for cancellation . but it is not getting processed even after many mails . by undestanding the tone of my saying here atleast Byju's should process my cancellation request atleast now and should return all my money paid by cancelling subscription and i am getting calls repeatedy for emi payment, i don't want to pay please. kindly help in this regard
the order details of Byju's are
order id : SHO1-SSO1-[protected]
MOBILE: [protected]
Email: swathi.btecece.gmail.com

byju's shoould mention tentative dates for cancellation procedures and should be unsubscribed accordindly.

Thanks in anticipation fast resolution