Byju's — Not providing online classes, mentor as promised and customer care not responding with the multiple tickets raised

Byju's selling with false promises and not responding to any raised complaints.

I took the course from LKG to 3rd Class for my son as it is promised we will get online classes, mentor to assist and TAB with study material.

Reality: Received TAB with recorded study material in it. No online classes and mentor.

I am trying to contact CustomerCare through multiple medium (customer care phone, mail, raising complaint through their portal) from more than 1 month and the only response I get is "Our senior will get back to you in 24 hrs." and no one calls post that. Till now raised more than 20 complaint but no help.

Attaching the mail as a proof.