Not refunding my money as per commitment made as well not cancelled my loan*
I am writing to request the cancellation of my online subscription with BYJU'S. As per your policy, it was mentioned that we can cancel the subscription anytime within 15 days, and I would like to exercise that option.
Order ID: DO-[protected]
Order Date: Tue Jan 16 2024 16:17:17 GMT+0000 (Coordinated Universal Time)
On 16th Jan 2024 i have purchased the online class subscription from 6th to 9th class for BYJUs.
We have made payment of Rs. 10, 000/- in advance on 16th Jan 2024 and 0% interest loan of Rs. 62000 with 18months EMI. Representative assured us that if you you are not happy with BYJUs, you can cancel the order within 15 days after receiving learning kit and will get back 100% refund with no question policy.
On 17th Jan 2024 we have raised cancellation request through emails ([protected]@byjus.com and [protected]@byjus.com) and also by calling at their customer care.
I am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 24 hours" i have never received call. I have received automated reply on my emails, My EMI from bank also need to cancel. Not getting any satisfactory solution from the team even support agent is saying they will consider the request only if they find reasonable concern for the cancellation despite the commitment of no question policy form the BYJU's sales team (finding it fake commitment and making people fool). Even after reading thousands of email i am worrying for my money.
They falsely convincing parents to enrol for trial period with refund assurance, but they are not refunding.
Government should make strict policies on these false giantess by these fake institutions. I have reported this fraud on cyber crime portal, and with local police. Waiting for response from them.
Hope this consumer website will solve my issue.
Thank you for your understanding and cooperation. I look forward to a swift resolution
Thank you
Was this information helpful?
Post your Comment