Byjus — Payment not received

On 24th Sep'22 a Byjus executive visited our home to discuss about their study plans. He guaranteed for 15 days money refund, in case you don't want to go with Byjus. On his words I have paid 10000 rs to Byjus link and then the remaining amount he wanted me to pay through EMI, I asked why you are taking the full amount now, however I did the registration and wanted to give a try first, on this he said that it is the process and after completing the process you will get the tablet and if you do not want to continue, you can return the study material and tablet and your full amount will be refunded, if you E-mail us within 15 days.

He wanted to apply for loan through an application, however when I installed that application, I saw the people reviews and the reviews was too bad and then I denied to apply for loan and then he said ok take your time and let me know your decision if you want to continue or not, if no, then I will refund your money within 15 days. On the same day we made our mind not to continue with Byjus, I have E-mailed the same to him and customer care of Byjus.

He confirmed me on whats app, that your refund has been initiated and you will get the refund before 15 days. Since then I am following up with through phone and E-mail. Also I have received calls from Byjus customer care that you have only two options to choose either tablet or continue with course, as you have not used our course and she wanted to let her know at that moment only, I denied to opt any option because I want money back which I have paid, upon this I call the executive that I was called to opt from the stated option, he said you don't have to choose any of the option which you don't want, you will get your refund back, they are provoking you to purchase the course ( I have voice recording of the same), even he took several follow ups on the E-mail for my refund but with no response. And now he stopped replying to my phone.

Please help me to get my refund back.