On 24th April, one counsellor came to my house and did the crash course admission in which i had pay Rs 5000 downpayment(in cash) +Rs 1000 in gpay 2 days later.The counsellor told me it was free till 6th June and after 6th june onwards, if i don't wanna continue i can cancel it anytime.So on 6th june i told him i want the cancellation, he told me to sent email and customer care.I did as he told me, but when calling the customer care several times all they said was the mentor will call back, but the mentor rarely call back, they did call back one or two times, but instead of hearing my problems, they keep convincing me not to cancel and said they will call back next time in which they never did.on 17 june i got a reply from the mail saying that there will be call back from the concern team but no calls till today.Dear byjus, i want to make it very clear that i don't want the refund amount, i just want to cancel the courses and end the emi, because we are suffering from financials problems.The counsellor clearly told me i can cancel anytime without any problems .
I will be very glad if you take actions fast regarding my cancellations
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