[Resolved]  Byju's — Product cancelled but EMI not stopped

I have purchased Byjus course (LKG-3std) after that we requested for cancellation due to my financial issues and my daughter health issues.

We requested to cancel it and got canceled after so many days, but still my EMI's not stopped, loan department people are daily calling and sending messages asking to pay the EMI's, it's becoming daily metal pressure for me.

I have informed the same Byjus team about that cancellation (from the last 3 months) but still, we didn't find any solution, instead, they are calling and asking us for EMI payments.
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Nov 3, 2022
Complaint marked as Resolved 
My issue not resolved
BYJU's customer support has been notified about the posted complaint.
Nov 03, 2022
Updated by Anitha raguraman
Hello sir/madam
I have purchased a byjus product (LKG-3) grade for my kid Dhanishka Shri on 20-feb-2022. We have paid some dues for the product, we didn't get proper response from mentor side and also due to my child health issue we can't able to continue the subscription.

We requested to cancel the product and got cancelled in August month after so many problems, but still now my ECS process is not yet stopped. From September to till now my ECS process is active. I have reported about this to mentor but they didn't solve my problem. Financial team also calling and torturing to pay due after cancellation.Due to this I'm facing many
mental problem and financial problems too. Already I have mailed and gave call back request for my problem. I didn't get any help. I want to get my ECS process to stop otherwise I will file case on you
Nov 03, 2022
Updated by Anitha raguraman
My complaint not resolved
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