Byjus — Product not cancelling

Website:

byjus.com

Hello Sir/Ma'am,
We had purchased a course on 29th June, 2021, in the name of Siddhi Kumari, Of Class 6-10 Programme and the counselor was Devansh Rajak, Registered Number- [protected], and received the product on 4th July, 2021 and we had paid Rs.5000 and got enrollment done and we were said that its a 15 days Refund policy (i.e fake promise) which was make by the counselor. As after 12 days we have tried calling the counsellor and the mentor for cancellation of the course and get the refund process done but none call were received by them and the after which they said its 15 days over so can't help with refund as we were busy with some rituals as someone died so after which we contacted again on 29th and they said we will do the needful as soon as possible and till yet its not yet resolved and the course is not yet cancelled.
The total couses was Rs.115000/- which is now a big scam as its not yet responding to our calls and solving the matter.
kindly do the needful and help me to cancel it.