Byju's — product refund and policies - too shady and hidden

Address:

Gurgaon, Haryana, 122018

My son downloaded the byju's app and started studying on it initially. Post few days i got a call from byju's to avail the premium subscription. Few days later a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my son studies.

So we agreed for taking that course of class 6 to 10 then he told it would cost 80000 inr post he did analysis of my kid. Thankfully our initial payment failed for the full amount and then he suggested that we should lock this offer by paying 10000 in cash and can pay the rest in emi's. Therefore we agreed and gave him 10000 inr cash to procure the offer. As of now we have paid them 10000 and 1st emi of 5000 inr.

However post few days my son stopped studying on the same and we requested to cancel the subscription becuse my son is not showing any interest in the app. To which we were told that it can only be cancelled within the first 15 days of availing the services which was never told to us at all. We were told that byju's analyse the study pattern by the mentors and would be automatically cancelled by the mentor if my son is not shorwing any response or improvements.

I tried to contact their customer service team several times explaining that this is a subscription and i should be able to cancel it anytime however nothing so far from them at all.

We were also told there would be onboarding/welcome calls from byju's and a mentor would be assigned to my kid but till date i have not got a welcome call or a mentor call to talk to my son. The only time i had conversation with byju's is when i was trying to talk to them for refunds.

Looking at the complaints regarding the same on forums i could foresee this is a shady product where byju's just want to make money with no refund policies. I will not pay for the services so stop sending me sms or calls, even if i have to cancel my bank account.

Get this sorted or i would take a legal case against byju's and it's shady schemes. Even a small product comes with 30 to 90 days money back guarantee whereas your product just comes with 15 which is not even told.

You can pull my records through the premium account id [protected].