Byju's — Refund and cancellation

Address:

3rd floor, Building, Prestige Pinnacle, No. 113, Ganapathi Temple Road, Koramangala 7th Block, Adugodi, Bengaluru, Karnataka 560095

Dear Byjus, I raised request for cancellation with in the time period, Rakshit Naik, dragged for 11 months and saying you are not eligible for cancellation and I have call records with another employees like Nandu Gopal, they said you are eligible for 100 percent refunded as you raised 15 days before for Cancelarion. Now rakshit negligible person, irresponsible person saying j will give you concession 15000 instead of 52500, he is bargaining, is he working in Byjus or vegetable market??
For this issue, 100 mails sent, no one is responding, look into this once and refund my money as soon as possible