Byju's — Refund for 2 year program of 11th and 12th as not effective and poor response

Address:

J704 Kanha City, Ajwa road Vadodara Gujarat

BYJu's 2 year program for 11th and 12th is taken for my daughter but they are playing recorded lecture and there is no 2 way interaction. the program is not effective and my child not able to understand and she failed in 11th as her performance get deteriorated. 1 year is pass out but no improvement. Hence send the mail for cancellation of program and return of remaining 1 year payment. But Their team is asking that It is not possible. Hence need to file this compliant.