Byju's — refund for the program taken

Sugandh97

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226010

I have informed the byju’s team within the time span of 15 days as told by their employee yet they are not providing me the refund saying that my 15 days started when the tablet arrived but their employee told me that my 15 days started when my books arrived i.e. on 3rd of july. After having called for more than 10 times i do not get a call nack from their cancellation team. My father had to go to its office and then they called me then too talked very rudely. And they are stating me wrong and saying no my employee wouldn’t have said that, so i am attaching the proof along with the complaint of their employee as to what have they said. The lady in the cancellation department is saying that no i cannot get a refund even if its their mistake and not mine.
Please ask them to return my money as it is not a small amount.

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BYJU's customer support has been notified about the posted complaint.

Jul 20, 2019

Updated by Sugandh97 On 24.05.2019, we were approached by some Mr Sushant Anand from Byjus. Day before yesterday we had received a call from Byjus regarding the same. The person called Mr Sushant anand was very talkative and was quite smart. He approached us first saying that he wants to first motivate me ragarding the exam. We being gentleman allowed him for 3 hours at our house and in turn he convinced us that we should take this program and enroll our child in think and learn programme of Byjus. We agreed. He sent us a link and we made a payment of Rs 59500 towards that and before that he took an amount of 10500.
First of all he told that he was a B TECH and that i’ll be getting my personal mentor who will be assisting me on daily basis, But i found that after 10 days also no call from bjyu’s was made instead i had to call them for assistance. He lied to us and did so to make an initial impact on us.
Secondly he told that he had come from Banglore and on the same day he had to return also.
We were quite impressed but later on we found out that he was still in lko when my father went to bjyu’s office in lucknow he was there and this also he was lying to make an initial impact on us.
The question is, if Byjus classes has teachers like this and they don’t care to ask or assist what they will be teaching to the child. And is Byjus Classes telling it's employees to make impact on their customers by means of lies, cheating and fraud.

In the starting only i told them that because of my high power i might not be able to continue the course then he said yes we will return and now the bjyu’s team is making excuses for refund.
A request was made for refund on 16.06.2019 but they did not respond properly, anthough i had already called them 5 times before since 14.06.2019 but they had not register my complaint. After that started a series of torcher. They show so much reluctance in cancelling your order.

On their website it is written that if the request is made within 15 days of arrival of product then the refund is initiated but again they are saying that 15 days started from 29th june instead their employee told me they started from 3rd july.It seems they want to make me tired so that I stop following them up and they eat my money.
It seems that they have captured the entire education business on the basis of fraud and cheating.
In my whatsapp chat i also have the proof regarding the initiation of my 15 days trial pack as told by their employee yet they are not providing me the refund. Instead they are now sending me their refund policies on my mail and asking me to read them.