Byju's — Refund not processed and product not cancelled

I ordered Byju's study kit for my both kids. I thought it would be helpful but the product is not at helpful for my kids, so I filed the return request on call and via mail too. Its been more than 20 days and I have never heard back. My request id is 15906327.
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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