Byju's — refund of credit card interest charges

Address:

Gurgaon, Haryana, 122002

Purchased byjus learning course for my kid for grade8-grade 12th. The payment of rs83300 was made using my citibank credit card. Byjus team (Shubham chaudhary, syed najamul saqib) told me that they would get this converted into 24 instalments at 0% interest. However this turned out to be incorrect. They never called the bank nor updated me that i was supposed to get this converted. After following up they said it was me who was supposed to call the bank and get this converted into 24 instalments and that the interest amount statement from the bank had to be shared with byjus team and byjus would refund the interest amount charged by citibank. The refund would be done between 5-10 working days was the promise made by byjus team. This happened on 2th dec. On 2nd jan2019 i shared the bank interest statement of amount to rs25144.50/ that was supposed to be refunded. It is 3rd of feb and i am still awaiting the refund. Byjus team neither picks up my calls nor replies to my mails. I have been following up for my money since 15 days but it is of no avail. I feel cheated by byjus team.