Byju's — Regarding cancellation of loan/EMI

Address:BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

I have cancelled Byjus subscription on 07 March, 2023. The team asked me to wait for a month to get EMI cancelled. But in October ₹590 rupees were debited 16 times as ACH RTN CHRG i.e, ₹9, 440. Then I got to know that loan is still active.
When I contacted salesperson, Dilli Prasad,
(Email: [protected] (mobile no:+[protected] he asked me to pay ₹2, 650 to not have any dues on my account and get NOC. But i didn't receive any NOC till now. Instead I was harrased on calls to pay full EMI.
I even sent many mails to cancellation team but still no proper response.
On 5th December I received a call from Rana Pratap, (email: rana.[protected] (mobile no: +[protected] he said he was from 'cancellation and refund' team. He asked me to pay ₹7000 in order to keep the tablet with me and get full refund of around ₹23, 780 to "UPI id :[protected]@axl".
Still I didn't get any refund. Later again he asked me to pay ₹1770 as bounce charges to get EMI cancelled.
Now he is asking me to pay one month of EMI i.e, ₹4000 so that finance team will cancel my loan. He is threatening me if I won't pay money my loan will never get cancelled by finance and I would have to pay total EMI.
It's clearly negligence of Byjus team as cancellation was not done properly and i had to suffer such huge losses. I am just from a poor family and a student. Due to Byjus i had to suffer mental pressure &depression for this whole year. I cancelled on March now it's January 2024.
I will take this matter legally and fight till end!!
I request you to immediately cancel my loan, give me my refund and NOC! Please look into this issue and respond immediately.
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BYJU's customer support has been notified about the posted complaint.
Jan 06, 2024
Updated by venkat rao burada
They're asking me to use yono cash. I think it's for cardless withdrawal. If they want to refund they should have asked bank details. But they are asking to use voucher which seems suspicious.
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    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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