Byju's — Regarding cancellation of loan/EMI

Address:BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

I have cancelled Byjus subscription on 07 March, 2023. The team asked me to wait for a month to get EMI cancelled. But in October ₹590 rupees were debited 16 times as ACH RTN CHRG i.e, ₹9, 440. Then I got to know that loan is still active.
When I contacted salesperson, Dilli Prasad,
(Email: [protected]@gmail.com) (mobile no:+[protected] he asked me to pay ₹2, 650 to not have any dues on my account and get NOC. But i didn't receive any NOC till now. Instead I was harrased on calls to pay full EMI.
I even sent many mails to cancellation team but still no proper response.
On 5th December I received a call from Rana Pratap, (email: rana.[protected]@byjus.com) (mobile no: +[protected] he said he was from 'cancellation and refund' team. He asked me to pay ₹7000 in order to keep the tablet with me and get full refund of around ₹23, 780 to "UPI id :[protected]@axl".
Still I didn't get any refund. Later again he asked me to pay ₹1770 as bounce charges to get EMI cancelled.
Now he is asking me to pay one month of EMI i.e, ₹4000 so that finance team will cancel my loan. He is threatening me if I won't pay money my loan will never get cancelled by finance and I would have to pay total EMI.
It's clearly negligence of Byjus team as cancellation was not done properly and i had to suffer such huge losses. I am just from a poor family and a student. Due to Byjus i had to suffer mental pressure &depression for this whole year. I cancelled on March now it's January 2024.
I will take this matter legally and fight till end!!
I request you to immediately cancel my loan, give me my refund and NOC! Please look into this issue and respond immediately.
+4 photos
Was this information helpful?
No (0)
Yes (1)
BYJU's customer support has been notified about the posted complaint.
Jan 06, 2024
Updated by venkat rao burada
They're asking me to use yono cash. I think it's for cardless withdrawal. If they want to refund they should have asked bank details. But they are asking to use voucher which seems suspicious.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BYJU's
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    4169
    Pending
    0
    Resolved
    1428
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    View all BYJU's contact information