Byjus — Regarding cancellation of program

Website:

www.aakashbyjus.com

My sister had taken up the byjus course for 11th and 12th but the teaching has been awful and the whole community of teachers on the app seems to be very uninterested.It has been a headache of a thing with the customer care and they are very unsupportive.We were also cheated by the service man who sold us the program by stating that we can cancel it anytime we liked.After buying the program he went completely unreachable and the customer service of Byjus has been constantly stalling our cancellation.