Byju's — Regarding joining of new batch IAS 2023

With due respect I am nikhil khutel student of byju's IAS English medium, I have been enrolled in the middle of the session 2021 November due to which I am facing problem in understanding the mentor told me that they re going to add me in their New batch but they didn't do so. After that I had a conversation with a sir form UPSC department and even he assured me that they will add me in their new batch till now they have not added me.It hae been more than 2 month's I am mailing my problem to byju's but no solution have been provided yet . Kindly solve my issue or return my money back because I don't have enough money to waste on product or service of byju's. Who can't even Provide me a solution .