Byju's — Regarding Online IAS Course Cancellation

Address:Kothapenta Village, Devarapalli Mandal, Anakapalli District, Andhra Pradesh-531034

Respected Sir
I, Rajesh Bapanna had taken a Byju's course (IAS Online) with ref number BYJCFR[protected] by Mr Padala Sai Teja from Byju's manager. They Promised me if you paid it now then you will find concession in fee and course for 3 years. Sir on 25 Ju2023 I paid 7000/ as a registration fee. Sir they provided me loan from for one-year total amount rupees 58000/ for one year as an EMI 4833/ per month and Menter will Call you for Every 2 Weeks and Provide Schedule for 2 Weeks and Couse Books Will Be delivered within 20 Days. But they are not provided any books till nov(I.e.02.01.2024). I contacted so many times through phone and Mail regarding books in the month of July, Aug, Sep-23 after that I sent an email to Byju's regarding cancellation of my course and refund my registration fee and in that I also mention whatever cancellation charge you please can cut it after they only provided me cancellation email of Byju. After this I emailed so many times and called to customer care no then only one reply, I got my Senior manager will you and you get your solution sir I called more time mean while I request customer executive as my course is in cancellation process but they are replied like Books Delivery is the Matter of Logistic Department not by the Finance Department We are Not gurented about Logistic Departemnt Work and We are Not respocible for Delivery of Books we Raise a request to Logistices Department for Delivery books as soon as Possible.Sir I call this no once i say regarding cancellation of course then immediate they cut my call. afterthat i called more than 10 times,
Then they told me it Byju's policy your Refund will not be possible. Regarding these issues I complain in Consumer forum docket no. 5187900(Through Whatsapp) But showing status as not processed yet.
Sir I called and message (on what’s app) also so many times to but they are not answering on call as well as what’s app. They are respond With different answers by different people like one person said like Books cost is 5000/- i Waveoff 5000 from your total payment and one person said like Books are at Frre of cost you have pay all the money.. But they are not mention Payment breakup anywhere. I recieved invoive for 65000 with advance payment 7000/- and remaining balence payment to be done by emi 4833/- per mpounth for 12 Months.
I Contact Byjus Customer Care they told me to Dont Pay any EMI I Raise Compaliant egarding Cancellation of Your Course With ref Number 4094459. After That No Solution But Calls from Finance team of Byjus are Countinued.
Sir it’s my humble request to you kindly help me out. I got mental harassed(Due to Daily I Had almost 100 Calls from Byjus Payment Team to Pay the EMI) And Byju’s team is not cancelling my course and wanted to take rupees 65000/-. It my hard work and honest earning and All the Documents Related Attached Herewith.
Sir Kindly Instruct Byju’s team to do the needful and cancel my E- Mandate and also refund my registration fees. I along with my families will be grateful to you
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