Byju's — request for cancellation of e-commerce product - 'byju's' learning app

Address:	Hyderabad, Andhra Pradesh, 500060
Website:	Totally cheating

I am Rajya Lakshmi Devi, Mother of Srivyshnavi Rapaka. (Mobile Number: [protected]) . I purchased your product, ‘Online Learning app’on 11/10/2018, for my IX std. studying kid. At the time of purchase, your team assured me that, if am not interested in the product, I can cancel my sale within 15 days of time by calling / informing to your team. I can cancel my sale by calling to any of your Byju’s team member.

After my purchase of the product, Ms. Ahmadi called me and told me that she is the ‘Mentor’ and she is single point of contact between Byju’s and me. I intimated her, I am not interested in this product and cancel the sale.

On the 03/11/2018 one of your Byju’s team member called me and informed me that the trail period is over, so he is confirming the sale. I was shocked and I explained him that I was cancelled my sale on day 1 only. But he said as per record, nothing is mentioned about the cancellation of the sale. With the help of one of my relative, cancellation request has raised on 04 November 2018. But your people saying that, the request has raised on 04 November 2018, i.e., after 15 days of the sale, cancellation is not possible.

I raised a ticket, vide ticket number : 1003969 on 05 Nov 2018 & 1012900 on 12 Nov 2018 seeking the help of higher management to resolve my issue. But the relevant call is answered by ‘Mentor Team’. My single point of contact, Ms. Ahmadi madam answering my call and she is accepting I informed her about the cancellation with in the trail period.But she didn’t raised a cancellation request. I requested her to connect the call to some higher authorities or to cancellation department. But she is refusing and disconnecting the call. I didn’t receive any written communication from ‘Cancellation’ team till now. And they are not informing me the status of the ‘Tickets’ raised by me.


As I informed to cancel the purchase of the product to my single point of contact much earlier to this assigned cancellation period, Please cancel the sale.

I am after your Byju’s team for last 10-15 days for the cancellation of my purchase. Please do the formalities at the earliest and relieve me from mental strain.