Byju's — Request was sent for cancellation the product

To [protected]@byju’s.com
Sir
I am K.Chandra Mohan Gowd, H.No28-6-346, LIG-630, Housing Board colny, Anantapur .515001
Request to submit the following few lines for favour of kind consideration to solve my problem.

Sri B.Bhagavan .(Mob.No.[protected]) and meet me in my house on 18.12.2021. He discussed with me about Byju’s Course for one hour. He promises me you can return Tab and Books within 15 days from delivery if you not required. Finally I attracted for 4th to 8th class (5 years Course) and I pay Rs.53, 000/-(payment particulars are here with attached). For payment transaction one another person from Byju’s Sri Pavan(Mob.No.[protected]) Contact me by Phone and share a link for payment process, further I paid Rs.53, 000/- by Credit card under No cost EMI.

Than I have not received my product from Byju’s. I asked Number of times to Sri B.Bhagavan about delay. After 12.01.2022 Sri B.Bhagavan bring my Tab and Books by Hand. I found that my order delivered to Sri Lakshmana Rao, Hyderabad (Full address is here with attached) on 30.01.2021. I surprise and asked to Sri B.Bhagavan, why this happened . Sri B.Bhagavan told that “By mistake your order delivered to Sri Lakshmana Rao, Hyderabad . I went to Hyderabad and taken your order from Lakshmana Rao. No problem sir it happened by mistake”.

After 10 Days on 22.01.2022 I was decided to return my product due to my child not able to listen Byju’s classes due to her busy schedule in school home and studies. That’s way I humble request with Sri B.Bhagavan and Sri Pavan (whatsapp chat with Two persons here with attached). Further I did not receive any instructions from both for cancel the product. Sri Pavan sir not lifting my phone and no reply for whatsapp chats. Only Sri B.Bhagavan lifting my phone and told “Ok sir. I will do. Please wait for some time. I will discuss with Sri Pavan sir than I will give how to cancel the product”. Finally he suggested call to Byju’s helpline Number. One mentor will call you and they explain how the process for cancelation.

Then Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. [protected], I have received 5 or 6 different persons from different phone numbers. They discussed with me they told you have not ordered any Byju’s Course. This order is in the name of Sri Lakshmana Rao for Payment of Rs.53, 000/-.For this Payment we send 3 Tabs and 3 Courses to Sri Lakshmana Rao, Hyderabad. I got shocked why this happened. Then I explained to the mentor about my payment and send my payment particulars. They promise me to solve the problem. After 5 days no calls received from any mentor who was already discussed with me. Then I called Sri Lakshmana Rao, [protected] by phone he said that he paid Rs.80, 000/- for his 2 tabs and 2 courses . Please enquire his paid Rs.80, 000/- payment.

Sir kindly please consider my cancelation request and Refund my money

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]