Byjus — Tablet Learning Program - 2 years course Refund

Website:

byjus.com

I was manipulated into paying Rs 10000 on 17th May, 2023 after 2 hours of so called scholarship counselling session and was asked to make the rest of the payment monthly wise if I would like to continue with the classes after 15days trial. I got advice from my child's therapist who suggested not to change her learning environment as it would not benefit her, so we asked the support to cancel the registration. After 7 days of contacting them I am still stuck with no resolution but to complete the process of registration which involves ECS/loan application about which I was not informed during the payment of 10000Rs. I do not know how can they ask me to sign the terms and condition for repaying me back when I do not want to sign the terms and conditions or whatever. I read a lot of negative feedback about Byjus refund policy and hence I do not trust them with ECS process. I do not know why they are not paying me back my refund when I have not even started any course. According to them there is no order generated since I did not complete registration but then how can they take 10000Rs.