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Byju's — Tabs not received after 3 weeks

I paid full upfront payment for 3 years for my son and 5 years for my daughter. The payment made on 23rd Aug 2022. Till now i don't get any communication regarding the tab delivery. I did multiple followups and the customer service is saying they don't have much knowledge on why the order is not processed.
Need immediate intervention
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Sep 10, 2022
Updated by Leema Mathew Jon - 8th kerala syllabus
Sara - 6th kerala syllabus
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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