Byju's — termination of the trial service of byju's learning app for mst. anirudh rajan

My son, mst anirudh rajan, 10, first installed the byjus learning app after seeing commercials on television. Following this, the byjus team got in touch with us to fix a meeting with anirudh to tell him about the app. Mr. Bipin balan, met anirudh and told us in detail about the byjus learning kit and had us convinced that it will benefit our child. Mr. Balan also clearly stated the 15 days refund period of the service. We thought of giving your service, a try and made the complete payment through an online transaction. We received the kit a few days later on the 20th of july 2019. Anirudh initially enjoyed the app but found it difficult to manage both, the tutorials on the byjus app and his ongoing examinations at the time which included other subjects than math and science. We decided to terminate the service and contacted mr. Balan, telephonically on the 1st of july 2019 (Before the 15-days trial period). He extended the period to another few days asking us to not worry about the refund period and to freely continue the app and said he will take care of the refund if we are still not comfortable with the app after further usage. We made a mistake of trusting his words this time. Anirudh was still unable to manage and even complained of irritation in his eyes and stopped using the byjus tab completely. We made a final decision to discontinue with the service and contacted the byjus team again. This time mr. Balan asked us to send a mail and officially initiate the service termination process. We sent the mail regarding the same on the 7th july 2019. After a few mails back and forth, one mr. Girish bhagat contacted us on 27th july and requested us to continue with the service but we were not willing to continue with the service and requested for the refund of the amount paid, to which he did not respond affirmatively and he told will take necessary action within 7 days but till today he didnt contact me. We are genuinely in a fix right now. We trusted mr. Balan also because he was a fellow malayalee and because we expected byjus to be a trustworthy educational service provider out there. We are sending this mail to you out of sheer helplessness and continue to have faith in the senior management of byjus.