[Resolved]  Byju's — the video stops after every 10 sec

We received the product in feb it was working well till yesterday while using today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. I dont know why its is stopping after every 10seconds i am not able to understand please do the needfull.in this time of crisis where schools are also closed this the only platform where my kids can study. Please resolve.