Byju's — think & learn / byju's fraud and delay in refund

Address:

BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru +91 9880031619, 201303

On jan 24, 2019, we were approached by some ms. Abhiti sharma from byjus.

The person called ms. Abhiti sharma (Abhiti. [protected]@byjus.com) was very talkative and was quite smart. She approached us first saying that she wants to analyse my child. We being gentleman allowed her for 3 hours at our house and in turn she convinced us that we should enroll our child in think and learn programme of byjus. We agreed.

We had been persuaded to make a payment of rs 24, 645/- towards that. Later on we had suspicion regarding her personality. So, we searched for her on social networking sites like facebook, linked in and found that the person was not found.

First of all she told that he was a b tech from nit and she will be mentor of my child. But we later found that this was untrue.

Secondly she told that she had come from bangalore and on the same day she had to return also. But later we found out that so many byju's sales people tell so.

The question is, if byjus classes has teachers like this, what they will be teaching to the child. And is byjus classes telling it's employees to make impact on their customers by means of lies, cheating and fraud.

Was really frustrated and decided not to put my kid in an online and unethical program that makes relationship based on fraud, cheating and lies.

A request was made for cancellation and refund on 14.05.2017 but they did not respond properly. After that started a series of torchure. They show so much reluctance in cancelling your order.

On 17 august 2019, they sent the courier to us for the course material. However, same was returned by us as we had already applied for cancellation on 14.05.2019 much earlier.

Thereafter, a lady told us that she was a senior manager called mahima. She had promised to us that the course will be cancelled and we had asked us to initiate a refund. We had asked her to send the confirmation of cancellation on the email. She had verbally confirmed on the phone that she will send the confirmation email. However, no email confirming the cancellation and refund was received.

It seems that they have captured the entire education business on the basis of fraud and cheating.

We are repeatedly requesting for refund of our payment. However, till date we have not received the refund or any reply from their end. Please advise further course of action from our end to get back our payment.