Byju's — threatening calls and mental harassment

Address:

Ghaziabad, Uttar Pradesh, 201014

Hello,
This is an extremely painful and unfortunate experience with byju's learning app team.
The team has hired goons to molest and threaten its customers and families.
It's alarming for parents like us as the organization has no control over it's employees and no one cares.

I've bought byju's tablet pack for my daughter around 6months ago. I already paid around 17000rs as a down payment and remaining amount was supposed to be debited through ecs.

Now, last month i decided to change my bank account and hence the ecs was not cleared. I recieved call from the finance team and i requested them to change my account details.
Seems, no body actually cared for that and they started calling repeatedly for the payment instead of resolving my concern.
3days ago, my wife also recieved a call and the lady started threatening her for the payment. To which my wife directed her to call me.
Again, yesterday my wife got another call from someone named arun from byju's finance team. This guy started using unreasonable and sarcastic comments for not making payments. When my wife told him that she would check the same first, the guy got into unnecessary arguments and started threatening her.
Later, she handed over the phone to me as the conversation became unbearable for her. The guy continued threatening and was extrrmely unprofessional.
When, i asked him to transfer the call to his supervisor, he simply replied that he was the supervisor.
I lost all my hopes at the moment and decided not to continue the conversation anymore.
The organization is extorting parents by selling their packages and have hired goons to collect payments. Believe it or not, the team can call your family, threaten them, i am not sure what's next???
How would they help our kids to build their careers if they cant train their employees on how to talk to parents specially females???

Now, i've given up all hopes and decided to close my account forever with byju's. I infact have asked the person to collect the material as i dont want any association.
But i would definitely tell all my friends, relatives and other people i know, not to go with byju's.

I know this would fall against deaf ears, but i'm letting my vent out and also alarming other parents to avoid mistakes i made.

Regards
Nishant
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