Byju's — Tuition and facilities provided are not matched which was informed during registration

Address:

234/2, Deshbandhu Nagar

I am Sourabh Dalal, father of Souvira Dalal from Sodepur. I registered Byjus Course for my daughter for three years through your marketing executive Ms Namrata (Ph No. - [protected]).

With all courses details and benefits, she informed that my daughter will receive exercise books for practice.
But later we come to know exercise books will not be delivered.
In addition she also told me that in this course all subjects will be taught by byjus, except language subjects.
But later we have seen only maths and science courses has offered for class five.

Till now only once Namrata has accepted my call, I have the call record.
In this call she promised that my daughter will get those said benefits, as those are included in her package as add on benefit.
Please follow the call details for details.
During registration she also informed that after the course started we can cancel the subscription any time if we find it is not suitable for my toddler; no question will be asked.

My child received Byjus class five course book on last Monday, i.e, on 25th April, 2022.
We found that the books does not cover the syllabus of my daughter`s school syllabus.

So the course will not fulfil my child school education requirement.

That is why I want to cancel my daughter Byjus subscription.

Please help me.