Byjus — Unauthorised charges for cancellation

Address:	SADHASHINAGAR
Website:	www.byjus.com

I had taken an admission for my daughter in Byju's for state syllabus 7th std on 7th MAY 2023 Sunday the person from Byju's by name Mohammed Sahil emp id: TNL21859555. He stated himself as a manager who has personally come for admission. Didn't even gave time to decide and insisted to do the payment from credit card with no cost emi and swiped for Rs 91, 927( i need to pay 104000/-) including interest He didn't give clear information on admission cost which charged 5000/-. students name was wrongly updated and till date it remains the same. He told 15days would be free classes if you like continue or else cancellation can be done anytime. I question about the cancellation process he told he will help me at that time. 13th May was orientation and till June 2nd we took weekend classes. on 3rd June we decided to cancel as we were not happy with classes. When I reached sadhshivnagar center they told me there is a cancellation team will take care of that. waited for 15days dropping a mail to customer care no response. I had paid 1st month EMI Rs 6175/- on 31st May. Now after having a big discussion with customer care, they have dropped mail with 40k discussion no breakup nothing. NO ONE IS TAKING THE RESPONSIBILTY FOR THE PROCESS. my 2nd EMI is arriving on 30th June of Rs 6175/-. without attending the classes i am incurring the loss.